Level 3 Award in the Delivery of Conflict Management Training
This qualification is designed to provide training for people who wish to teach conflict management skills. It is aimed at tutors who have already completed some generic training qualification, such as Preparing to Teach in the Lifelong Learning Sector, and who now require a more specialist qualification, for example, to teach conflict management skills to door supervisors, security guards or other customer-facing roles.
Entry Requirements:
This course has no entry requirements unless you want to be a tutor to deliver an SIA course; you should have an assessor and quality assurance qualification.
Course Units:
The Pearson BTEC Level 3 Award in the Delivery of Conflict Management Training is a 5-credit and 36-guided-learning-hour (GLH) qualification that consists of two mandatory units, which are:
- Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
- Delivering scenario-based Conflict Management Training
Assessments:
In unit 1, learners will be assessed by a single multiple choice exam and will also compile a Portfolio of Evidence.
In unit 2, most of the assessment criteria will be assessed progressively through the design delivery of a scenario-based session which will build into an assessment Portfolio of Evidence.